Frequently Asked Questions

To create a website, please follow these steps:

1. Select a Package
   • Compare our Packages.
   • Select the Package that matches your technical and financial requirements.
   • Add or remove additional features.
2. Get the cost instantly.
   • We calculate and show you the cost of desired website configuration using our hourly rate.
   • Continue until you are satisfied.
3. Lock (reserve) the Configuration.
   • Lock the selected configuration and its cost for 15 days.
   • Receive by email your assigned order number, User Name, and temporary Password for login to our website.
   • Lock and compare as many configurations as needed and later decide which ones should be developed.
4. Make a Payment.
   • Make a required payment within 15 days from the day the configuration was locked. The payments can be made via PayPal, by money order, or check. All instructions will be provided in our confirmation email.
   • Your Project will be created and enabled for login after receiving your payment.
5. Begin the project.
   • Login to your Project using your User Name and Password.
   • Fill out online forms and enter required information that is necessary for us to start working on your project.
   • It is recommended to create your permanent password for future logins.
6. Working with the Project.
   • Login to your Project any time from the Internet.
   • Build a desired web site structure, assign names to all of your web pages.
   • Write comments with your recommendations for each page.
   • Upload the materials for each of your pages: text, pictures, etc.
   • Provide recommendations regarding common design issues: colors, fonts, layout, etc.
   • Upgrade the website configuration: you may add more pages and sections. Total price will be re-calculated immediately, so that you can decide whether or not to proceed with the upgrades or return to the previous configuration. You can make any changes and upgrade your website whenever you want until you finalize your Project.
   • You can see the Summary of your Project, make any changes, delete or replace previously uploaded materials, and print the Summary for your reference.
7. Finalize (Approve) the Project.
   • After you have included all the materials for your website you have to finalize the Project. This will mark the last step of the design process and the beginning of the main development phase.
8. Prototype Preview.
   • The working copy of your website will become available for preview one week after the Project has been finalized.
   • You will be given a temporary web address (URL) of your website.
9. Request for Changes.
   • If after reviewing the website you decide to make minor alterations that do not affect the website configuration, you can submit a "Request for Changes".
   • All changes to the final website will be completed at no charge within two days.
   • Please preview your web site thoroughly before preparing your Request for Changes. We accept your Request only once. All subsequential Requests will require additional payments.
10. Make the final payment.
    • Your balance must be paid in full before we publish your website on the Internet.
    • The balance payment includes the remaining balance plus the price of all requested upgrades (if any).
    • The cost of your website never includes any hidden charges.
    • All payment information is available on your Project page or in 'PAYMENTS' section..
11. Website Publishing
    • We will release your website after receiving the balance.
    • We can assist you in publishing your website with a hosting company of your choice if you provide us with an access to your hosting account in order to deploy and test your web site.
    • Do not delay the registration of your domain name. Register it sooner; otherwise it may be registered by someone else.
    • Do it yourself to become the legal owner of your domain name!
    • You are welcome to use our recommended hosting company and get a FREE domain name.
12. Maintenance
    • FIRST MONTH MAINTENANCE IS FREE! This covers minor changes in text or images without affecting the website design. Maintenance does not include redesigning an entire page or website.
    • Adding new pages/sections after the site is completed incurs our regular development rates.
    • Further maintenance is available for a fee. You can purchase this services only as needed.

• Your content must be written the way that you would like it to appear on your web site, and should be uploaded directly into your Project in electronic format.
• We do not write or rewrite content, and/or edit your existing materials/information. Your editing must be done before you upload your materials.
• If you provide your content in the form of existing manuscripts, brochures, literature, etc., and you wish to have us process the information, additional fees shall be incurred. Additional fees shall apply if we must convert printed materials into electronic format.
• If you have an existing web site and want to reuse its content, we can do it at no extra charge.

• Each page can include your Logo and up to 3 additional graphic elements: icons, images, photos.
• You can upload graphic elements for each page directly into you Project. Pictures need to be in .jpg or .gif format.

• HOME
  This is the first page of your Web site and it is mandatory.
  It should clearly state what your Web site is about. This page is your most valuable page, as it is the front door to your Web site and will be the first impression that your visitors will have of you.
• ABOUT US
  This is a page about you and/or your company. It may include additional level of pages with your credentials, resume, pictures, etc.
• CONTACT US
  This is a page that contains information on how to contact you: your address, phone number, fax number and email address. It also contains a Contact Us form which allows your visitors to send you e-mail messages. You can add additional level of pages with a map, direction, etc.

• FAQ
  This pages contains answers for common questions that your visitors may have about your company, your products, or services.
• PRODUCTS
  This page contains information about all your products in general. If you have just a few products, you can place short descriptions with pictures for each product. Usually we accept only 3 pictures per page. For this page we can accept 4.
  If you have a significant number of products, we recommend you to use a Product Catalog which is available with our Premium Package. You will be able to use an unlimited number of products and pictures; add, delete and edit all products yourself without someone's assistance.
• SERVICES
  This page contains information about all your services in general.
  You can order separate pages for each service.
• RATES
  This page contains a table with your rates and prices for your products or services.
• ORDER
  This page can contain instructions on how to order your products or services, and how to make a payment.
  It can also contain an order form (designed from your example) that can be filled by a visitor and emailed to you automatically. If you include a database in your Project, all received orders can be stored and tracked. Processing and fullfilment of those orders are beyond the scope of this project.
  If your company wants to accept credit card payments online, the best way is to open Merchant account with a reputable company, that can be trusted by your visitors.
• TESTIMONIALS
  This page may contain letters of recommendation or testimonials that your clients have written for you. (if any)
• ARTICLES
  This page can contain the important article written about your company, or links to other websites where some relevant articles are published. You have to check and update such links regularly, because these articles could be moved to another place or removed, and your links would become "broken". It's a good idea to have copies of such articles in your own system, but beware of problems with copyright. If you have written your own articles, tutorials, or brochures, you can publish them using Resource pages.
• PORTFOLIO
  If you have some completed important projects, designs, and other achievments, you can use this page to prove your credentials and present the works you have done in the past.
• PRIVACY POLICY
  This page provides a clear definition of how you intend to use information collected on your site.
• TERMS OF USE OR DISCLAIMER
  Usually we include a short disclaimer at the bottom or every page. Prepare and submit it if you want to protect yourself.
• RESOURCES
  This page contains a listing of links and resources that are relevant to your Web site and may be of interest to your visitors. You have to check and update such links regularly, because these resources could disappear, and your links would become "broken". If you have additional resources on your own website, you can publish them using Resource pages.
• SITE MAP
  This is a page devoted to site navigation and contains a detailed map of your Web site. Useful for websites with large number of pages and complex navigation.
• etc.

• related news.
• related books, magazines, and articles.
• links to other Internet resources
• etc.

You can:
• Create a customer database
• Build your own mailing lists
• Maintain a forum/guestbook
• Set up an online shop with a product database
• Provide a dynamic FAQ section
• etc.

Mandatory Costs:

• Domain Name:
  Your domain name is the address of your Web site. For example, http://www.yourdomainname.com
  You can  register your domain name for free when you open your hosting account with BLUEHOST.COM.
• Hosting:
  Hosting is like a little home on the Internet that you rent for your Web site and domain name.
  We recommend you to  host your website just for $6.95/month, and get FREE domain name, 2500 e-mail accounts, and all professional features at BLUEHOST.COM.

Optional Costs:

• Photos: You can use your own photos, or find them on the Internet. However, if you require photos that are not royalty-free, then you will be required to purchase these photos separately.
  
• Merchant Account: enables you to accept credit card payments on your Web site.
  Although you are free to use any merchant company you choose, we recommend Paypal.
  
• Web banners. used for advertising purposes
• Flash Movies.
  
• Logos.
  

• After you earn your first $1000 in your own commissions, your commissions will increase to 12.5% on all your future orders.
• After your sub-Affiliate earns his first $1000, your bonuses for that sub-Affiliate will increase to 50% of his commissions on all his future orders.

• Make sure to register your domain name on your own name.
  
• Own it and do not take a chance of loosing it because someone forgets to renew it for you.
  
• We recommend you to  host your website just for $6.95/month, and get FREE domain name, thousands of e-mail accounts, and all professional features at BLUEHOST.COM.

• Features that your Hosting Company offers.
  You need a Hosting Company that supports PHP programming and MySQL databases.
• Hosting Plan that you have with that Company.
  Even if your Hosting Company supports PHP programming and MySQL databases, your hosting plan with that company may not include these features. You will need to upgrade your plan.
• We recommend you to  host your website just for $6.95/month, and get FREE domain name, thousands of e-mail accounts, and all professional features at BLUEHOST.COM. They give you everything that you would ever need.

• Yes. If you have an existing web site and want to reuse its content, we can do it at no extra charge.

• "Maintenance" is defined as keeping the web site current. Website maintenance includes revising, editing, or otherwise changing existing web pages to keep your website up to date.
• You will want to revise some or all of your web pages over time, or add additional web pages according to your business needs. Sometimes it's a simple change, like changing a date, or adding an event or you may want to add a new section or functionality to your site involving site-wide modification.
• Content editing can be accomplished with updated information, such as special offers, product changes, pricing changes, new product and services announcements, employee information changes and all those things that keep your visitors properly informed. Accurate information on a web site is an important part of portraying a professional image.
• Keeping your site fresh encourages people to return. Poor maintenance is a sure way of losing visitors, perhaps permanently.
• Maintaining a site can require more money that developing it. Even the best-designed web sites do need regular maintenance.
• an un-maintained web site can become close to obsolete within 6 - 9 months.

• It is often thought that companies can save money by having their own staff do the changes on the website. If the same task is performed by our professional website managers they can do much better, as they do it everyday.
• Websites can be unintentionally damaged by incompetent upgrading. Links can be broken or lost, files exposed or deleted.
• Unprofessional site updating often damages the site, no matter how unintentionally it might be. Links can be broken or lost, files exposed for easy exploit by hackers and spammers, un-optimized graphics slowing the page download.

• We can maintain your web site whenever you need more serious changes and updates than you can do yourself using the Administrative Panel.
• We do our best to get it right the first time! Corrections are honestly acknowledged and fixed at our expense.
• We make website maintenance a simple, stress-free experience. After your website is published, your Project will be enabled again in a 'Maintenance' mode. You will be able to upload your maintanence requests directly into your Project - you won't be shuffled around and have to start at square one explaining your project and needs.
• You can expect to receive an email reply with production timelines and estimated cost of updates within 24 hours from receipt of your website maintenance request during our normal business week of Mon-Fri. We always try to accommodate any rush or emergency changes from our clients.
• We can take care of the day-to-day website maintenance and website managements tasks, leaving you more important tasks - like running your business the way only you know how!
• Minor changes can be carried out usually on the same day. You can easily contact us directly from the bottom of your web pages.

• Content editing can be accomplished with updated information. Just upload your request, information or pictures into your Project.
• Updated web pages can be easily and quickly displayed back via a private web address known only for you to view at your convenience. Once the revisions have been approved, then we load the revised files onto your hosting server.
• Updating a whole web site is more challenging. This may be as simple as checking links to other sites to make sure they are current, or as complex as adding new capability to forms. The resources and cost of keeping a website current and operational depend on the size and complexity of the site and how often it needs to be updated.
• All materials for requested updates should be provided electronically using your Project. We accept .html, .txt, or .doc (Word) format. Pictures need to be .jpg or .gif.
• Updates may also be sent by postal mail. These require retyping data or scanning photos and will cost more to complete the changes.

• Technical support generally means making sure that your files and file directory structures are up and running properly at all times, and all your links are functional. Your website should be up and running 24 hours a day, week after week, month after month, with an audience of millions all around the world.
• We can manage your site to insure that all features are functional.
• We can maintain a current local backup copy of your web site for a quick disaster recovery.
• We can handle incoming requests for appropriate reciprocal links and keep your database clean from 'garbage' records. It takes time and resources, but it is all part of good website maintenance.
• Since HTML documents and their related graphics components are linked in specific ways, any changes or additions that you make to existing documents or directories could affect or alter their relationship to one another. The most common result is that links are broken, and images or entire pages don't load properly.
• Another simple way of letting users know that you've updated your site or specific pages is to add a notation. Notice how we do this at the bottom of each page.
• Technology changes so fast that some say a "web year" is one month! A site begins to look and act old without updating. Furthermore components of the site can malfunction, requiring maintenance.
• We can regularly
  • Test Your Forms
  • Validate Your Links
  • Check Your Site's Search Features
  • Check Your File Sizes and Download Times
  • Review Your Stylesheets, Standards, Accessibility and Compatibility
  • Update Your Time References and Copyright
  • Check Your Search Engine Visibility
  • etc.

• Start by deciding how often you need or want to update your site and how extensive those updates will be. For example, a news publisher will likely update information on a daily basis, in some cases, even hourly. A retailer may update its site whenever there is new merchandise and for special sales and promotions.
• Next, pay attention to what your users are doing and saying. How many people are visiting your site and where are they going? There are ways of tracking which pages of your site are being frequented. If your site is hosted by a web hosting service, it should supply you with detailed and timely reports. A number of shareware and commercial software programs are available to people who run their own servers. Many give you information in real time as to who is on your website, where they come from, which pages they access, and a lot more.
• Provide a way for users to give feedback. The most common method is via e-mail. Use that information to identify and resolve technical problems in a timely manner. Use qualitative comments about the site along with usage tracking data to guide your decisions about what content to keep, replace, or improve.
• If you're pressed for time or resources, maintaining a simple database of all your pages, including a brief description of each page's content, related links and graphics files, can be very helpful. As your site grows, or if you hand over maintenance to someone else, the database will come in handy. Your Project area on our web site is the place where you can store all that information.

• Your web site may be using third-party components (web site trackers, weather info-feeds, etc.). We have no control over what third party sites do and take no responsibility for loss of information due to actions of these sites. Any changes to your site stemming from regulations of these third party components will be billed at the normal hourly rate.
• Results may vary. Success in ANY business is a result of hard work, time and a variety of other factors. No express or implied guarantees of income, search engine ranking, or web site traffic are made when purchasing web site development services.
• Although we make every effort to make accurate changes, it is the client's responsibility to review updates and notify us of any necessary changes that need to be made. We do not charge for changes that are our fault. However, if a change needs to be made due to client error, the regular hourly update fees will be charged.
• We reserve the right to distinguish between "updates" and "new design". New design work is charged at our design rate.

• Earn 10% commissions on all amounts paid by the customer whom you refer. It includes the cost of web site development and maintenance. No limit. You will receive your commissions on all amounts paid by that customer now and in a future.
• Sign-up your sub-Affiliates, and receive an amount equal to 40% of the commissions that they earn for their orders.
• All commissions for Web site development are paid after the referred Web Site is completed, paid in full, and published.
• All commissions for referred Web Site Maintenance are paid after the customer orders and funds our services.
• All payments are made by a check.

• This is a business and does require some effort. But the rewards can be tremendous for those who work at it.
  
• A lot of new Referrers make money their first day because they immediately sign up their customers.
  
• Some Referrers never make any money because they never put any effort into their new business.
  

• After joining our Referral Program you will get your unique Referrer ULR (Internet address) with embedded Referrer ID.
• Give that URL to your friends and colleagues, include it into your e-mails, print it on your business cards, or publish it in your local newspapers.
• If anyone visits our Web site using your Referrer URL, that visitor will be linked to your account automatically.
  You will earn 10% commissions on all amounts paid by your customers now and in a future.
• If anyone visits our Web site using your Referrer URL and joins our Referral Program, that visitor will be linked to your account automatically as your sub-Affiliate.
  You will receive 40% commissions on all amounts that all your sub-Affiliates earn for customers they refer.
• Since our Program offers you multiple streams of income, you can recruit customers who need web sites, or recruit your sub-Affiliates, who would like to have an additional income.
• Anyone who visit us using your Referrer URL will become your customer or sub-Affiliate for life!

• After joining our Referral Program you will be given your unique Referrer ULR (Internet address) with embedded Referrer ID.
• Include that link into all your e-mails.
• All persons who visit our website using that link will be automatically registered as your prospective customers, even if they do not place an order during their first visit.
• You will become eligible to earn 10% commissions on all amounts paid by your customers after they actually place their orders.
• If anyone visits our Web site using your link and becomes our Referrer, that Referrer will be linked to your account automatically as your sub-Affiliate.
  You will receive 40% commissions on all amounts that all your sub-Affiliates earn for their orders.
• Since our Program offers you multiple streams of income, you can recruit customers who need web sites, or recruit your sub-Affiliates, who would like to have an additional income.
• Anyone who visit us using your Referrer URL will become your customer or sub-Affiliate for life!

• After joining our Referral Program you will be given your unique Referrer ULR (Internet address) with embedded Referrer ID.
• Place that link on your Web pages.
• All persons who visit our website using that link will be automatically registered as your prospective customers, even if they do not place an order during their first visit.
• You will become eligible to earn 10% commissions on all amounts paid by your customers after they actually place their orders.
• If anyone visits our Web site using your Referrer URL and becomes our Referrer, that Referrer will be linked to your account automatically as your sub-Affiliate.
  You will receive 40% commissions on all amounts that all your sub-Affiliates earn for their orders.
• Since our Program offers you multiple streams of income, you can recruit customers who need web sites, or recruit your sub-Affiliates, who would like to have an additional income.
• Anyone who visit us using your Referrer URL will become your customer or sub-Affiliate for life!

• Sub-Affiliate is any person who joins our Referral Program using your referrals (your Referrer URL).
• You can sign up any person as your sub-Affiliate manually from your Referrer Panel.
• Anyone who visit our web site using a link with your Referrer ID, and joins our Referral Program, automatically becomes your sub-Affiliate.
• Once you sign up a sub-Affiliate, you will receive 40% bonuses on all amounts that your sub-Affiliate earns for his orders.
• We pay you for completed and paid products and services referred by your sub-Affiliates.
• We do not pay you to simply sign up friends and family members as your sub-Affiliates.

• You can track your earnings from your Referrer Panel.
• You can see:
  • all completed and paid orders
  • amounts paid for these orders
  • expected commissions
  • payment Info

• You can track your subaffiliate earnings from your Referrer Panel.
• You can:
  • View all your subaffiliates performance
  • all completed and paid orders placed by your subaffiliates
  • amounts paid for these orders
  • your expected commissions
  • Payment Info

• After joining our Referral Program you will be given a User Name and a Password to login to your Referrer Panel.
• Referrer Panel is your working place in our Program.
• You can:
  • Edit your Personal Information
  • Change your Password
  • Get a Summary of reservations made using your referrals
  • Get a Summary of Projects created using your referrals
  • View status of open Projects
  • Get a Summary of all completed and paid orders
  • Get a Summary of amounts paid for these orders
  • View expected commissions
  • View your Payment Info